Privacy Policy

Nexus Chiropractic, P.C. d/b/a Rockaway Chiropractic

Last Updated: November 9, 2026

At Rockaway Chiropractic, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect when you visit our website, how we use it, and how it may be shared.

This policy applies to rockawaychirony.com, including its English and Spanish pages, operated by Nexus Chiropractic, P.C. d/b/a Rockaway Chiropractic.

Information that qualifies as protected health information (PHI) under HIPAA is also subject to our Notice of Privacy Practices.

1. Information We Collect

We collect information that visitors voluntarily provide through our website and certain technical information collected automatically when visitors browse our pages.

Information You Provide

Depending on the form or service you use, we may collect the following information:

Appointment Requests

• First and last name
• Phone number and email address
• Preferred contact method
• Preferred office location
• Reason for your visit
• Preferred appointment date and time
• Additional comments or messages

Contact Forms

• Name
• Phone number and email address
• Preferred office location
• Message or inquiry

Concierge Home-Visit Requests

• Name
• Phone number and email address
• Preferred contact method
• City, neighborhood, and ZIP code
• Preferred appointment date and time
• Additional comments or messages

Attorney Referral Forms

• Attorney name, law firm, and contact information
• Client name and telephone number
• Date of loss
• Case type and claim number
• Preferred office location
• Referral notes or additional information

Private Feedback Forms

• Name
• Email address and telephone number
• Office location
• Feedback regarding your experience
• Whether you would like us to follow up

Please provide only the information necessary for your request. Avoid including Social Security numbers, payment card information, or unnecessary sensitive medical details in general website messages.

Information Collected Automatically

When you visit our website or submit a form, certain technical information may be collected, including:

• Internet Protocol (IP) address
• Browser type and version
• Device and operating system information
• Pages visited and website interactions
• Date and time of visits
• Referring websites or pages
• Marketing campaign information
• Cookies and session identifiers

Website form processing may also collect technical information such as your IP address, browser information, and referring page.

2. How We Use Your Information

We use information collected through our website to:

• Respond to questions and inquiries
• Process appointment and home-visit requests
• Communicate about appointments and requested services
• Process attorney referrals
• Review feedback and respond when follow-up is requested
• Improve website functionality and usability
• Understand website traffic and performance
• Maintain website security and prevent unauthorized activity
• Comply with applicable legal and regulatory requirements

Submitting an appointment request does not guarantee that an appointment has been scheduled. Our office may contact you to confirm availability and appointment details.

3. Website Forms and Email Communications

Information submitted through our website forms is processed through our website and transmitted to our office's Google Workspace email system.

Form submissions are not retained as saved entries in our WordPress database.

Nexus Chiropractic, P.C. maintains a Business Associate Agreement with Google covering applicable Google Workspace services.

Our Spanish-language appointment form also sends an automated confirmation email to the person submitting the request.

Information submitted through our forms may include details about healthcare services, injuries, or medical concerns. Such information may qualify as protected health information under HIPAA.

When information is subject to HIPAA, applicable federal and New York State privacy requirements govern its use, disclosure, and handling.

For additional information regarding your rights and the handling of protected health information, please review our Notice of Privacy Practices.

4. Cookies and Website Analytics

Our website uses cookies and other technologies to understand visitor activity, improve website performance, and maintain security.

These technologies may collect information about your browser, device, approximate location, website activity, and interactions with our pages.

Google Analytics

We use Google Analytics 4 through Google Site Kit to understand how visitors interact with our website.

Google Analytics may collect information such as:

• Pages viewed and time spent on the website
• Device and browser information
• Approximate geographic location
• Website traffic sources
• Visitor interactions and navigation activity

Google Analytics uses cookies, including _ga, to support website measurement and reporting.

Google Tag Manager

We use Google Tag Manager to manage website tags and measurement technologies.

Depending on the tags configured and activated, information about website activity may be transmitted to Google or other technology providers.

Microsoft Clarity

We use Microsoft Clarity to understand how visitors interact with our website and identify opportunities to improve usability.

Microsoft Clarity provides analytics features, including:

• Session recordings
• Heatmaps
• Click and scrolling activity
• Mouse movements and navigation patterns
• Browser and device information

Microsoft Clarity is configured with Strict masking, which masks visible website text and form inputs in session recordings.

Strict masking does not necessarily prevent the collection of technical information, website addresses, or interaction data.

Microsoft Clarity uses cookies, including _clck and _clsk, to support its analytics features.

AnalyticsWP

We use AnalyticsWP to monitor website traffic and visitor activity.

AnalyticsWP collects information such as IP addresses, browser and device information, pages visited, referring websites, campaign parameters, and session identifiers.

This analytics information is stored in our website's WordPress database. It is separate from form submissions.

Wordfence Security

We use Wordfence to help protect our website against malicious activity, unauthorized access, and security threats.

Wordfence may collect and store information such as IP addresses, browser information, requested URLs, and activity associated with suspicious or blocked visits.

This information is used for website security and protection.

Managing Cookies

Most web browsers allow you to manage, block, or delete cookies through their privacy settings.

Disabling cookies may affect certain website features or the accuracy of website analytics.

Some technical information may still be collected through server logs and security systems even when cookies are disabled.

5. Third-Party Website Services

Our website uses certain third-party services to provide additional functionality.

Google Maps

We use Google Maps to display our office locations and help visitors find directions.

When an embedded map loads, your browser may communicate directly with Google and transmit technical information, including your IP address.

Google Fonts

Our website uses Google Fonts to display its typography.

Your browser may connect to Google's servers to retrieve font files, which may involve transmitting technical information such as your IP address.

Social Media

Our website contains links to social media platforms, including Facebook and Instagram.

These links direct you to external websites. Once you leave our website, the privacy policies and practices of those platforms apply.

Online Shopping Partners

Our website includes a link to Fullscript, a third-party supplement platform.

This link may contain referral or tracking identifiers. We may receive a commission or referral benefit from purchases made through it.

When you visit Fullscript, its own privacy policies and terms apply.

Rockaway Chiropractic does not process purchases or collect payment card information directly through its website.

6. How We Share Information

We may share information with service providers that help us operate and maintain our website, communicate with visitors, process inquiries, analyze website performance, or maintain security.

These providers may include:

• Website hosting and maintenance providers
• Email and communication service providers
• Website analytics providers
• Security and technical service providers
• Other vendors supporting website operations

Certain third-party services may receive technical information directly from visitors' browsers, as described in this policy.

We may also disclose information when required by law, legal process, or authorized government request, or when otherwise legally permitted.

Where protected health information is involved, uses and disclosures are subject to HIPAA and other applicable laws, including requirements for business associate agreements when applicable.

7. Information Storage and Retention

Our website is hosted by Hostinger and operates using WordPress.

Information submitted through website forms is processed through our website and delivered to our office's Google Workspace email system. Form submissions are not retained as saved entries in WordPress.

Our website hosting environment may temporarily process submitted information as part of handling form requests and delivering messages.

Certain technical information, website analytics, and security records may be stored in our WordPress database, hosting environment, or third-party services.

Information may be retained for different periods depending on its purpose, applicable service settings, and legal or regulatory requirements.

Information relating to patient care may be subject to medical-record retention requirements.

Requests concerning the retention, correction, or deletion of personal information may be directed to our office and will be handled in accordance with applicable law.

8. Information Security

We recognize the importance of protecting information collected through our website.

We use website security services and administrative measures intended to help protect our systems and information from unauthorized access or misuse.

However, no website, electronic communication method, or internet-based system can be guaranteed to be completely secure.

Visitors should avoid submitting unnecessary sensitive information through general website forms.

For requests involving detailed medical records or other sensitive documents, please contact our office directly for appropriate instructions.

9. Your Privacy Choices

You may choose not to submit personal information through our website forms. You can contact our offices by telephone instead.

You may also manage certain tracking technologies through your browser's cookie and privacy settings.

If you have questions about information submitted through our website, wish to request a correction, or want to inquire about deletion where permitted by law, you may contact us.

Requests involving protected health information are handled in accordance with our HIPAA Notice of Privacy Practices and applicable federal and New York State law.

10. Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through our website. If you believe a child has submitted personal information through our website, please contact our office.

11. External Websites

Our website may contain links to third-party websites and services.

We are not responsible for the privacy practices, security, or content of websites that we do not operate.

We encourage visitors to review the privacy policies of external websites before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, services, information practices, or applicable legal requirements.

The current version will be available on this page.

13. Contact Us

If you have questions about this Privacy Policy or how information submitted through our website is handled, please contact:

Nexus Chiropractic, P.C. d/b/a Rockaway Chiropractic

Brooklyn Office
381 Rockaway Avenue
Brooklyn, NY 11212
Phone: (718) 522-3400

Queens Village Office
97-08 Springfield Boulevard
Queens Village, NY 11429
Phone: (347) 774-2777

Website: rockawaychirony.com